Questions arrive at all hours
Customers message when it suits them - after dinner, on weekends, the moment the app looks odd. Left until Monday, a simple question turns into a frustrated customer.
Meet Liv - AI customer support
Customer questions answered in real time
Liv is the AI customer support agent for small business - built for Australian solar and trades companies. She handles inbound customer queries the moment they arrive, in your tone, and hands the conversation to your team when it matters.
Set up, tuned and managed for you - included in Complete
The problem
The install is done, but the questions have just started
Monitoring apps, billing queries, warranty questions, booking requests. Every installed customer becomes a support customer - and in a small business, the people answering them are the same people meant to be selling and installing.
Support competes with sales
Every hour your office spends answering the same routine questions is an hour not spent on new enquiries and open quotes. One usually wins, and the other quietly suffers.
Slow answers cost referrals
The support experience decides whether a customer leaves a review and refers the neighbours. A question that sits unanswered for days undoes a great install.
What Liv does
Real-time inbound support, without hiring for it
Liv is a text-based AI support agent who works inside your CRM. She picks up inbound customer queries as they land and keeps every conversation moving - so your team stays on the tools.
Answers the moment a message arrives
No queue, no callback list, no "we'll get back to you". Liv responds to inbound customer queries in real time, so the customer gets help while the question is still fresh.
Trained on your business
Like every agent on the Pipereply team, Liv is set up on your offers, your systems and the questions your customers actually ask - and she speaks the way you speak to customers.
Hands over when it matters
Some conversations need a human. Liv passes those to your team with the full conversation attached, so nobody asks the customer to repeat themselves. You stay in control of what the AI does and does not handle.
Everything on the customer record
Liv works inside the same CRM as the rest of your pipeline, so support conversations sit against the customer record - not scattered across a personal mobile and three inboxes.
Every agent is set up, tuned and managed for you - the difference between SaaS and SWaS.
Why it matters
Support is where your next sale starts
The Solar AI-Q platform covers the whole lifecycle, from lead to reactivation. Support sits right before review and referral for a reason - a customer who gets a fast, helpful answer is a customer who recommends you.
Fewer interruptions for the crew
Routine queries stop landing on whoever happens to pick up. Your installers install, your salespeople sell, and Liv handles the questions in between.
Happier customers after handover
Most customers just want a fast, helpful answer. Liv gives them one straight away, instead of a voicemail and a three-day wait.
A stronger review and referral loop
Good support keeps installed customers warm - the same customers your review requests, referral asks and future battery conversations depend on.
Solar and battery installer? See how the whole system fits your workflow on the solar and battery installers page.
The AI team
Liv covers support. The rest of the team covers everything else
Liv is one of seven specialised agents, each with one job. Together they work your pipeline as one system - an AI team you hire, not another app you manage.
Piper
AI appointment setterHandles new enquiries by voice and text, 24/7, and books the appointment - so Liv can focus on the customers you have already won.
Meet Piper
Emma
AI voice receptionistLiv works over text. When customers pick up the phone instead, Emma answers the call, qualifies the caller and routes or books. The two make a tidy pair.
Meet Emma
Andy
AI proposal follow-upBefore the install there is the quote. Andy chases every open proposal until it gets an answer - he ships alongside Liv in the Complete package.
Meet Andy
How to get Liv
Included in Complete, or added to Core
Two straightforward ways to put Liv on your team. Either way, we set her up, tune her and manage her for you - and every AI agent add-on includes an onboarding call.
In the Complete package
Sales and service automated end to end - Liv is built in from day one.
$4,900 setup
$695 per month
- Liv - AI customer support, real-time inbound
- Andy - AI proposal follow-up on every open quote
- 1 job management integration (Simpro, AroFlo or ServiceM8)
- Everything in Core, plus deeper scheduled reporting from Sol
- 30-day free trial, no lock-in
As an add-on to Core
Already on Core? Add Liv on her own when support starts eating your week.
$990 setup
$99 per month
- Liv - AI customer support, real-time inbound
- Set up and tuned on your business by the Pipereply team
- Onboarding call included
- Works inside your existing Core CRM and pipeline
All prices AUD ex GST. Considering two or more of Andy, Liv or job management on Core? Complete includes all three plus more - usually better value than stacking add-ons. Compare the packages
FAQ
Questions businesses ask about Liv
Is Liv voice or text?
Liv is a text-based agent - she handles inbound written customer queries in real time. For inbound phone calls, Emma the AI voice receptionist answers, qualifies and routes callers. The two cover both sides of inbound support, and both are set up and managed by Pipereply.
What kinds of questions can Liv handle?
Liv is trained on your business - your offers, your systems and the questions your customers actually ask, from post-install queries to booking requests. Anything outside her lane gets handed to your team with the full conversation attached, so nothing is answered badly or dropped.
What happens when a question needs a human?
Liv hands the conversation over. Your team picks it up in the same thread inside the CRM, with everything the customer has already said in front of them. You stay in control of what the AI does and does not handle - that gets agreed during setup and tuned over time.
Will AI support put off our customers?
Most customers just want a fast, helpful answer - and that is exactly what Liv gives them, the moment they ask. She is trained on your tone, and hands to a human whenever it makes sense. A real-time reply beats a voicemail and a three-day wait every time.
How much does Liv cost?
Liv is included in the Complete package ($4,900 setup, $695 per month). On Core, she is an add-on at $990 setup plus $99 per month, with an onboarding call included. All prices AUD ex GST, no lock-in contracts. If you are considering two or more of Andy, Liv or job management on Core, Complete includes all three plus more - usually better value than stacking add-ons.
Do we have to build or manage anything ourselves?
No. Pipereply is not SaaS - it is SWaS, software with a service. We set Liv up on your business, tune how she answers and keep improving her over time. Your team learns how to work with her, not how to build her.
Give every customer a real-time answer
Book a free Strategy Call. We will look at where customer queries are landing in your business today and tell you honestly whether Liv fits.
Book a Strategy CallNo pressure. No obligation. Just a straight conversation about your business.