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Pricing

Solar CRM pricing, published in full

Most solar CRM vendors hide their pricing behind a sales call. We publish every number - packages, add-ons, integrations, data migration - because you cannot plan around a mystery. What you see below is what you pay.

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All prices AUD ex GST - no lock-in contracts, cancel anytime

Packages

Two packages and a custom tier - built and run for you

This is not SaaS you configure yourself. It is SWaS - software with a service. Every package is built, connected, tuned and managed by the Pipereply team, so the setup fee buys real build hours, not a login.

Core

Get live. Stop losing leads. Response, booking and lead follow-up handled from day one.

$2,500 setup

$497 per month

  • Full CRM - pipelines, two-way SMS, email and calling, e-signature documents, invoicing with Stripe and Xero, mobile app, unlimited contacts
  • Piper - AI appointment setter, voice and text, 24/7
  • Sarah - outbound AI voice setter, calls new leads within moments. Included at no monthly fee, valued $1,490
  • Sol - Ask AI assistant, self-serve answers on your pipeline
  • AI Note Taker - every call transcribed into the CRM
  • 1 proposal integration - OpenSolar or Pylon
  • 3 lead provider connections
  • 10 users included, then $10 per user per month
  • 14-day free trial - no lock-in, cancel anytime

Implementation: three structured 2-hour onboarding sessions plus approximately 12 hours of back-end build and customisation by our team.

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Most Popular

Complete

Sales and service automated end to end - from first enquiry through to support.

$4,900 setup

$695 per month

  • Everything in Core
  • Andy - AI proposal follow-up, working from AI Note Taker call context so no quote dies in an inbox
  • Liv - AI customer support, real-time inbound
  • 1 job management integration - Simpro, AroFlo or ServiceM8
  • Sol fully configured with deeper scheduled reporting
  • Up to 5 lead provider connections
  • 20 users included, then $10 per user per month
  • 30-day free trial - no lock-in, cancel anytime

Implementation: four 2-hour onboarding sessions plus approximately 24 hours of build, plus additional consultant hours.

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Enterprise

For high-volume and multi-branch operators who need a system built around how they run.

From $5,000

Custom scope and pricing - AUD ex GST

  • Everything in Complete
  • Custom build scoped to your operation
  • Data migration included
  • Dedicated onboarding
  • Emma - AI voice receptionist included
  • 6 lead provider connections
  • Custom user count
  • White-label options

Scope, pricing and timeline are quoted after we map your branches, volumes and systems.

Talk to our team

Considering two or more of Andy, Liv or job management on Core? Complete includes all three plus more - usually better value than stacking add-ons.

All prices AUD ex GST. Support is identical in every package - dedicated Slack channel, video and guide library, weekly group training.

Compare

What is in each package, line by line

The platform covers the full lead-to-sale lifecycle. Each package covers the stages you need - this table shows exactly where the lines sit.

Feature comparison of Solar AI-Q Core, Complete and Enterprise packages
Feature Core Complete Enterprise
Setup fee $2,500 $4,900 Custom quoted, from $5,000
Monthly subscription $497 $695 Custom quoted
Free trial 14 days 30 days Scoped on your quote
Full CRM - pipelines, two-way SMS/email/calling, e-signature, invoicing with Stripe and Xero, mobile app, unlimited contacts Included Included Included
Piper - AI appointment setter, voice and text, 24/7 Included Included Included
Sarah - outbound AI voice setter (valued $1,490) Included, no monthly fee Included, no monthly fee Included
Sol - Ask AI assistant Self-serve Fully configured with deeper scheduled reporting Fully configured
AI Note Taker - every call transcribed into the CRM Included Included Included
Andy - AI proposal follow-up Add-on, $990 + $99/mo Included Included
Liv - AI customer support Add-on, $990 + $99/mo Included Included
Emma - AI voice receptionist Add-on, from $990 + $99/mo Add-on, from $990 + $99/mo Included
Maria - database reactivation Add-on, $1,490 + $99/mo Add-on, $1,490 + $99/mo Add-on, $1,490 + $99/mo
Proposal integration (OpenSolar or Pylon) 1 included 1 included Custom scope
Job management integration (Simpro, AroFlo or ServiceM8) Add-on, $990 + $99/mo 1 included Custom scope
Lead provider connections 3 Up to 5 6
Users included 10, then $10/user/mo 20, then $10/user/mo Custom
Data migration Add-on, from $225 Add-on, from $225 Included
Implementation Three 2-hour onboarding sessions + approx. 12 hours of build Four 2-hour onboarding sessions + approx. 24 hours of build + consultant hours Dedicated onboarding
White-label options - - Available
Support - dedicated Slack channel, video and guide library, weekly group training Included Included Included

All prices AUD ex GST. Meet the whole AI team before you pick a package, or see exactly what each integration does.

Add-ons

AI agent add-ons

Start with the package that fits and add agents as the workload grows. Every AI agent add-on includes an onboarding call, and every agent is set up, tuned and managed by our team - not left for you to configure.

Add-on What it does Setup Monthly
Emma - AI receptionist Answers every inbound call, qualifies callers, routes or books. Available on any tier; included in Enterprise. From $990 $99
Andy - AI proposal follow-up (on Core) Watches proposal activity and follows up so quotes get answered. Requires a proposal integration. Included in Complete. $990 $99
Liv - AI customer support (on Core) Handles inbound customer queries in real time. Included in Complete. $990 $99
Maria - database reactivation Re-engages dormant contacts and old quote lists by voice and text. Includes strategy sessions, campaign design and calling integration. $1,490 $99

Weighing up add-ons versus an upgrade? Considering two or more of Andy, Liv or job management on Core? Complete includes all three plus more - usually better value than stacking add-ons.

Integrations and data

Integration and data migration pricing

Every package includes one proposal integration and its lead provider allowance. When you need more connections - or your data lives in an old system - here is what it costs to bring it all together.

Item Details Setup Monthly
Additional proposal integration Run both OpenSolar and Pylon alongside the one already included in your package. $490 $99
Job management integration on Core Connect Simpro, AroFlo or ServiceM8. Included in Complete. $990 $99
Additional lead provider Connect another lead source beyond your package allowance, via direct API or Magic Email. $150 $29
Data migration - level 1 Single templated CSV import. $225 -
Data migration - level 2 Cleaning and enrichment of messy multi-source exports. $490 -
Data migration - level 3 API extraction from a live legacy system. From $990 -

Data migration is included in Enterprise. Curious how the connections actually work? The OpenSolar and Pylon integrations trigger the moment a proposal is sent, viewed or signed.

Growth services

Services beyond the platform

Some clients want us to build more than the system. These are one-off services, priced the same way as everything else - upfront.

Website build

Typically 5 pages, wired straight into the CRM so every enquiry lands in your pipeline. Optional hosting $25 per month.

$2,500 one-off

Referral portal

An ambassador program that turns happy customers into a repeatable referral channel.

$1,000 setup

Ad hoc training

Extra one-hour training sessions for new staff or new workflows, on top of the weekly group training included with every package.

$149 per session

Ad hoc project work

Custom automations, unusual integrations or one-off builds, scoped per engagement before any work starts.

Scoped per engagement

Support

Support is included - and identical in every package

We do not sell support tiers. Whether you are on Core or Complete, you get the same team, the same channel and the same training. No support add-ons, no extra fees.

  • Dedicated Slack support channel with the Pipereply team
  • Video and guide library for your whole crew
  • Weekly group training, every week
Reviewing pipeline results after automating follow-up
Is it worth it

What the investment has returned for others

One client, G-Solar, cut admin work by 40-50% and grew sales 20-30% within approximately six months - through structured automation and integrated systems, not hype-driven tools. Results vary by business, but the pattern is consistent - answer faster, follow up harder, and the same lead flow produces more installs.

Read the G-Solar story

FAQ

Pricing questions, answered straight

Are the prices inclusive of GST?

No. Every price on this page is in Australian dollars, exclusive of GST. GST is added at invoicing, as with any Australian business service.

How do the free trials work?

Core comes with a 14-day free trial and Complete with a 30-day free trial. There are no lock-in contracts on any package - you can cancel anytime.

Is there a lock-in contract?

No. Every package is a one-time setup fee plus a month-to-month subscription. We would rather keep you with results than with a contract - which is how we hold a 98% client retention rate.

What does the setup fee actually include?

Real build work, not an activation charge. On Core that means three structured 2-hour onboarding sessions plus approximately 12 hours of back-end build and customisation by our team. On Complete it is four 2-hour sessions plus approximately 24 hours of build, plus additional consultant hours. Your CRM, integrations, automations and AI agents are configured for your business before you rely on them.

What happens if we need more users?

Core includes 10 users and Complete includes 20. Beyond that, additional users are $10 per user per month. Enterprise user counts are custom.

Do we pay extra for support?

No. Support is identical in every package - a dedicated Slack support channel, a video and guide library, and weekly group training. There are no support add-ons and no extra fees.

Should we start on Core or Complete?

Core gets you live fast - full CRM, Piper, Sarah, Sol and one proposal integration. If you are already thinking about proposal follow-up, customer support or a job management connection, Complete usually works out better value than adding them one by one on Core. If you are unsure, bring your numbers to a Strategy Call and we will map it honestly.

Get a straight answer on the numbers

Book a free Strategy Call. We will map your lead flow, tell you which package fits and which does not, and put the whole cost in front of you before you commit to anything.

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No pressure. No obligation. Just a straight conversation about your business.