Book a Strategy Call
For Australian trades and home services

The CRM for tradies who are flat out on the tools

You can't answer the phone up a ladder, and paper quotes don't chase themselves. Pipereply is a done-for-you CRM for tradies in Australia that answers every call and enquiry, books the job and follows up every quote - so the work keeps coming in while you keep working.

Book a Strategy Call See how it works

Built in Australia - 98% client retention

The problem

Missed calls and cold quotes are lost jobs

Most trade businesses run the same way: the phone rings while you're mid-job, the quote goes out and then goes quiet, and the office is buried in re-typing the same details into three different tools. Every one of those gaps is money walking out the door.

The phone rings while you're working

You can't stop mid-install to take a call. So it rings out, the customer rings the next tradie on the list, and you never even knew the job existed.

Quotes go out, then go silent

You spend your night writing up a quote, send it, and hear nothing. Without steady follow-up, good jobs quietly die in the customer's inbox.

The paperwork never ends

Enquiries in one place, quotes in another, jobs in a third. Copying the same details between them burns hours every week you could be earning.

Who it's for

One system for any trade that runs on enquiries, quotes and jobs

Solar AI-Q started with solar and battery installers, but the engine underneath works for any trade or home service business that lives and dies on fast follow-up. If people call you, you quote them, and you turn up to do the work, it fits.

Plumbers Electricians HVAC and air con Roofing and gutters Carpenters and builders Landscaping Painters Pest control Cleaning and maintenance

Electrical contractors

Quotes dying in inboxes, after-hours calls and EV and battery crossover work - handled.

Electrician CRM

HVAC and air conditioning

Ride the seasonal surge without dropping quotes or bookings when the phone runs hot.

HVAC CRM

Solar and battery installers

Our home turf - lead competition, proposal follow-up and the battery upgrade wave.

Solar and battery CRM
How it works

One system for the whole job, start to finish

The Solar AI-Q platform covers every stage from first enquiry to the review that wins your next referral - so nothing depends on someone remembering to call back. Each package covers the stages you need.

  1. Lead

    Every call, text, website enquiry and lead-provider job captured and answered in seconds, day or night.

  2. Appointment

    Piper and Sarah qualify the enquiry and book the site visit straight into your calendar, by voice and text.

  3. Quote

    Quotes tracked end to end - you know the moment one is sent, opened or signed, and nothing sits forgotten.

  4. Sale

    Andy follows up every open quote until you get a clear yes or no. No job left hanging.

  5. Install

    Won work flows into your job management tool automatically - no re-typing between systems.

  6. Support

    Liv answers customer questions across text channels while your crew stays on the tools.

  7. Review and referral

    Happy customers get asked for a review and a referral at the right moment, automatically.

  8. Reactivation

    Maria works your old quote list and dormant customers and turns them back into booked work.

AI agents

An AI team you hire, not another app you manage

Every one of these agents works just as hard for a plumber or sparkie as it does for a solar crew. Each one has a single job, trained on your services, your pricing and how you talk to customers.

Piper

Piper

AI appointment setter

Answers every new enquiry by voice and text, 24/7, qualifies it and books the site visit.

Core and Complete
Sarah

Sarah

Outbound AI voice setter

Calls new leads within moments of enquiry and books them over the phone. Included at no monthly fee, valued $1,490.

Core and Complete
Sol

Sol

Ask AI assistant

Answers your pipeline and performance questions in plain English. Deeper scheduled reporting in Complete.

Core and Complete
Andy

Andy

AI proposal follow-up

Chases every open quote until it gets an answer, so jobs stop dying in inboxes. Needs a proposal integration.

Complete or add-on
Liv

Liv

AI customer support

Handles inbound customer questions in real time and hands over to your team when it matters.

Complete or add-on
Emma

Emma

AI voice receptionist

Answers your phone so no call rings out - qualifies the caller, then routes or books them.

Add-on from $990
Maria

Maria

Database reactivation

Wakes up your old quote list and dormant customers and turns them into booked work.

Add-on $1,490

AI Note Taker

Included in every package

Captures and summarises every call into the CRM, so nothing said on the phone gets lost.

All packages

Every agent is set up, tuned and managed for you - the difference between SaaS and SWaS.

Explore the full AI team

Never miss the phone

When you're a one-van or small crew, the phone is the business

If you're on the tools all day, every missed call is a coin toss on whether that customer waits or rings the next name in the search results. You don't need to hire a receptionist to fix it.

Emma answers every call

Emma is an AI receptionist that picks up when you can't. She greets the caller, works out what they need, then books them in or routes the call - so a ringing phone turns into a booked job instead of a voicemail nobody returns. From $990 setup plus $99 per month on any package.

Meet Emma, the AI receptionist

Text-back the moment you can't pick up

When a call slips through, Piper and Sarah can follow it straight up by text and by calling back, qualify the enquiry and book the site visit - the exact flow you see in the message thread up top. The customer feels looked after, and you find a job already booked when you get off site.

See how Piper answers leads

Integrations

Keep the job management tool you already run

Integration first - automation second - AI on top

Pipereply doesn't ask you to rip out your field software. It sits in front of it as the sales engine, then syncs won work across so your quotes, jobs and invoices line up without double entry. One entry, everywhere updated.

  • ServiceM8
  • AroFlo
  • Simpro
  • Stripe
  • Xero

Job creation, status sync and project updates flow between the CRM and the field. ServiceM8 suits the smallest operators, AroFlo fits growing Australian trades, and Simpro covers larger established operations. See the ServiceM8 integration or browse all integrations.

Case study

Same pattern, whatever the trade

One client, G-Solar, cut admin work by 40-50% and grew sales 20-30% in about six months - through structured automation and integrated systems, not hype-driven tools.

G-Solar - Australian solar and battery installer

Read the G-Solar story

Australian tradie loading tools into a work ute at dawn

40-50%

less admin work across the office

20-30%

sales growth over the same period

~6 mo

from kickoff to these results

98%

client retention across Pipereply

Results vary by business, but the pattern is consistent - answer faster, follow up harder, and the same lead flow produces more installs.

Packages

Simple packages, built and run for you

Not SaaS. SWaS - software with a service. We build it, connect it to your tools and keep improving it, so you never have to become a software company on top of running a trade.

Core

Get live. Stop losing leads. For trades who want response, booking and follow-up handled.

$2,500 setup

$497 per month

  • Piper - AI appointment setter, voice and text, 24/7
  • Sarah - outbound AI voice setter included, valued $1,490
  • Sol - Ask AI answers on pipeline and performance
  • Full CRM plus 1 proposal integration and 3 lead connections
  • AI Note Taker on every call
  • 14-day free trial, no lock-in
Book a Strategy Call
Most Popular

Complete

Sales and service automated end to end, from first enquiry to review.

$4,900 setup

$695 per month

  • Everything in Core
  • Andy - AI proposal follow-up on every open quote
  • Liv - AI customer support across channels
  • 1 job management integration (Simpro, AroFlo or ServiceM8)
  • Sol - deeper scheduled reporting
  • 30-day free trial, no lock-in
Book a Strategy Call

Enterprise

For high-volume and multi-branch operators with custom needs.

From $5,000

Custom scope and pricing - AUD ex GST

  • Everything in Complete
  • Custom build with data migration included
  • Emma - AI voice receptionist included
  • Dedicated onboarding and white-label options
Talk to our team

All prices AUD ex GST. No lock-in contracts. Support is identical in every package - dedicated Slack channel, video and guide library, weekly group training. See full pricing and inclusions

FAQ

Questions tradies ask us

I'm not a solar company - does this still work for my trade?

Yes. Solar and battery installers are our specialty, but the same lead-to-sale system works for electricians, plumbers, HVAC, roofers, builders, landscapers and general home services. If your business runs on enquiries, quotes and jobs, it fits. Book a Strategy Call and we'll map it to the way you already work.

Do I have to change my job management software?

No. Pipereply is integration first. Keep ServiceM8, AroFlo or Simpro and we connect to it - job creation, status sync and project updates flow between the CRM and the field, so you're not re-typing the same details in two places. One job management integration is included in Complete, and it's available as an add-on on Core.

ServiceM8 already has AI features - why add Pipereply?

Those are single-tool assistants inside one system. Solar AI-Q is the layer that connects your lead sources, quotes, jobs and payments and works them as one pipeline. ServiceM8 is excellent at running jobs - Pipereply sits in front of it as the sales engine that answers leads, books them and chases every quote before it ever becomes a job.

Will an AI answering my calls put customers off?

Most customers just want a fast, helpful answer - and that's exactly what the agents give them, at any hour. Every agent is trained on your services and your tone, and hands the conversation to you the moment it makes sense. A booked job beats a voicemail nobody returns.

Do I need to be techy to run it?

No. This is done-for-you. We build the CRM, connect your tools, set up the AI agents and train your team on how to use it - not how to build it. Then we keep tuning it. Support is the same in every package: a dedicated Slack channel, a video and guide library, and weekly group training.

Is there a lock-in contract?

No. Every package is a one-time setup fee plus a month-to-month subscription, AUD ex GST, and you can cancel anytime. Core comes with a 14-day free trial and Complete with a 30-day free trial. We'd rather keep you with results than with a contract - that's how we hold a 98% client retention rate.

Stop losing jobs to missed calls

Book a free Strategy Call. We'll map how your enquiries come in, show you where jobs are leaking, and tell you honestly whether Solar AI-Q fits your trade.

Book a Strategy Call

No pressure. No obligation. Just a straight conversation about your business.