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Piper - AI appointment setter

The AI appointment setter that never clocks off

Piper answers every enquiry by voice and text, 24/7. It engages the lead in seconds, asks the qualifying questions you would ask, and books the appointment straight into your calendar - while you and your team stay on the tools.

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Included in Core and Complete - set up and managed by Pipereply

Speed to lead

Most enquiries go cold within hours, not days

Homeowners compare installers at night, on weekends and in the gaps of their working day. Whoever responds first usually gets the conversation - and the enquiry you paid for rarely waits around for a callback.

The 9pm enquiry problem

Solar research happens after dinner. If your last reply of the day went out at 5pm, every evening enquiry sits unanswered overnight - and many of them enquire with your competitors in the same sitting.

Shared leads reward the fastest

Leads from providers like SolarQuotes often land with more than one installer. When the same homeowner hears from three companies, the first helpful response sets the tone for the whole sale.

Your best closer is on a roof

The person best placed to answer a new lead is usually mid-install, mid-quote or mid-drive. Piper takes the first conversation off their plate so nothing depends on them dropping the tools.

How it works

From new enquiry to booked appointment

Piper runs the same play on every lead, every time - no forgotten follow-ups, no leads sitting in an inbox until Monday.

  1. A lead comes in

    Website form, ad campaign, lead provider or inbound message - every connected source lands straight in your pipeline the moment it fires.

  2. Piper engages in seconds

    Day or night, Piper opens the conversation by text or voice in your tone, with your offers and your service area front of mind.

  3. Piper qualifies

    Roof type, usage, timeline, suburb - Piper asks the questions you would ask, so your team walks into every appointment already briefed.

  4. The appointment is booked

    Piper offers real times from your calendar and locks one in. The conversation, the answers and the booking all live in your CRM.

Voice and text

One appointment setter, two channels

Some homeowners want to type from the couch. Others would rather talk it through. Piper meets them on either channel and drives both to the same outcome: a qualified lead with a time in your calendar.

Text conversations

Piper replies to enquiries over SMS in a natural back-and-forth - the channel most evening and weekend leads actually prefer.

  • Responds the moment an enquiry lands, day or night
  • Qualifies with short, plain questions - never a wall of text
  • Books directly against your team's real availability

Voice conversations

For leads who pick up the phone, Piper holds a natural spoken conversation, qualifies the caller and books the appointment on the spot.

  • Available 24/7, including the hours your office is dark
  • Trained on your offers, pricing approach and way of speaking
  • Every call captured by the AI Note Taker, transcribed into your CRM

Want to hear how natural a booked appointment can sound? Listen to real call recordings from the Pipereply voice AI.

Every lead source

Piper works every source you already pay for

We do not sell leads. We connect the lead sources you already run - your website, your ads, providers like SolarQuotes - and make sure none of them die in your inbox.

  • Website forms
  • SolarQuotes
  • Ad campaigns
  • Inbound SMS
  • Email enquiries

Lead providers connect via direct API or Magic Email, and you are not limited to a fixed list. Core includes 3 lead provider connections; Complete includes up to 5. See how integrations work

The AI team

Piper opens the conversation. The team carries it

Piper is the front door of an AI team you hire, not another app you manage. Each agent has one job, and they share context through your CRM and the AI Note Taker.

Sarah

Sarah

Outbound AI voice setter

While Piper engages inbound enquiries, Sarah calls new leads within moments of enquiry and books them over the phone. Included in Core and Complete at no monthly fee.

Meet Sarah
Andy

Andy

AI proposal follow-up

Once the appointment Piper booked turns into a quote, Andy watches proposal activity and follows up until every open quote gets a clear yes or no.

Meet Andy

AI Note Taker

Included in every package

Every call is transcribed and summarised into the CRM, so the context Piper gathers on the first conversation follows the lead all the way to the sale.

All packages

Every agent is set up, tuned and managed for you - the difference between SaaS and SWaS.

Explore the full AI team

Proof

Answer faster, book more of the same leads

One client, G-Solar, cut admin work by 40-50% and grew sales 20-30% in about six months - through structured automation and integrated systems, not hype-driven tools.

G-Solar - Australian solar and battery installer

Read the G-Solar story

40-50%

less admin work across the office

20-30%

sales growth over the same period

~6 mo

from kickoff to these results

98%

client retention across Pipereply

Results vary by business, but the pattern is consistent - answer faster, follow up harder, and the same lead flow produces more installs.

Packages

Piper is in both packages from day one

You do not pay extra for Piper. It is part of Core and Complete, built and tuned for your business during onboarding - not a bolt-on you configure yourself.

Core - get live, stop losing leads

$2,500 setup, $497 per month. 14-day free trial, no lock-in.

  • Piper - AI appointment setter, voice and text, 24/7
  • Sarah - outbound AI voice setter, included at no monthly fee
  • Full CRM with two-way SMS, email and calling
  • 3 lead provider connections feeding Piper

Complete - sales and service automated end to end

$4,900 setup, $695 per month. 30-day free trial, no lock-in.

  • Everything in Core, including Piper
  • Andy carries Piper's leads through proposal follow-up
  • Liv handles inbound customer support in real time
  • Up to 5 lead provider connections feeding Piper

All prices AUD ex GST. Support is identical in every package. See full pricing and inclusions or see how the whole platform works.

FAQ

Questions installers ask about Piper

What does Piper actually do?

Piper is an AI appointment setter that watches every lead source connected to your CRM. The moment an enquiry lands - website form, ad campaign or a provider like SolarQuotes - Piper engages the lead, asks the qualifying questions you would ask, and books the appointment straight into your calendar. Every conversation is logged in the CRM so your team sees the full history before they pick up the phone.

Is Piper voice, text or both?

Both. Piper works across voice and text, 24/7. Text suits the homeowner replying from the couch at 9pm; voice suits the one who would rather talk it through. Either way the outcome is the same - a qualified lead with an appointment in your calendar and the whole exchange recorded in your CRM.

How is Piper different from Sarah?

Piper is the always-on appointment setter that engages enquiries across voice and text, around the clock. Sarah is the outbound specialist - she calls new leads within moments of enquiry and books them over the phone. They work the same pipeline as a team, and both are included in Core and Complete.

Which package includes Piper?

Both Core and Complete include Piper as standard, and Enterprise builds on Complete. There is no separate agent fee for Piper - it is part of the package price, along with Sarah, Sol and the AI Note Taker.

Will customers mind talking to AI?

Most customers just want a fast, helpful answer - and that is exactly what Piper gives them, at any hour. Piper is trained on your offers, your pricing approach and your tone, and hands the conversation to a human the moment it makes sense. You stay in control of what the AI does and does not handle.

Who sets Piper up and keeps it tuned?

We do. Piper is built, trained and managed by Pipereply as part of your package - the difference between SaaS and SWaS, software with a service. Setup happens during your structured onboarding sessions, and we keep tuning Piper as your offers, service area and team change.

Give every lead an answer in seconds

Book a free Strategy Call. We will map your current lead flow, show you where enquiries are going cold, and tell you honestly whether Piper fits your business.

Book a Strategy Call

No pressure. No obligation. Just a straight conversation about your business.