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Solar AI-Q - the platform

Solar lead management software that runs your whole pipeline

Solar AI-Q is a done-for-you lead-to-sale operating system for Australian solar and battery companies. It connects your lead sources, proposal software, job management and payments into one pipeline - then puts an AI team to work on it, around the clock.

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Built and managed for you - 98% client retention

What it is

One operating system, not another tool on the pile

Most solar companies do not have a software problem. They have a gaps-between-software problem. Leads live in one inbox, proposals in another tool, jobs in a third - and every gap is where money leaks. Solar AI-Q closes the gaps. It is the system that sits across your existing tools and works your pipeline as one connected whole, with a team of AI agents doing the chasing your staff never get time for.

Not a generic CRM

A generic CRM gives you empty pipelines and a manual. Solar AI-Q arrives built for the solar workflow - lead sources connected, proposal triggers wired in, follow-up sequences already running.

Not a chatbot add-on

A bot bolted onto your website answers one channel and forgets everything. Our agents work voice and text across your whole pipeline, and every conversation lands in the CRM where your team can see it.

Not a disconnected automation tool

Automation that cannot see your proposal software or job management just creates busywork somewhere else. Integration comes first here - automation only works when the systems talk.

Integration first - automation second - AI on top

The lifecycle

Eight stages, one standardised system

The Solar AI-Q platform standardises the full customer lifecycle, from first enquiry to the referral that starts the next one. The platform covers all eight stages; each package covers the stages your business needs first, and you expand from there.

  1. Lead

    Every enquiry from your website, ads and lead providers like SolarQuotes flows straight into one pipeline - via direct API or Magic Email - and gets answered in seconds, day or night.

  2. Appointment

    Piper engages and qualifies by voice and text, 24/7. Sarah calls new leads within moments of enquiry. Both book straight into your calendar, so mornings start with appointments, not voicemail.

  3. Quote

    Your OpenSolar or Pylon proposals are tracked end to end. The moment a quote is sent, viewed or signed, the CRM knows - no more guessing whether the customer even opened it.

  4. Sale

    Andy follows up every open proposal using context from the AI Note Taker, so messages reference the actual conversation. Quotes stop dying quietly in inboxes.

  5. Install

    Won jobs flow into Simpro, AroFlo or ServiceM8 without re-typing. Job creation, status sync and project updates run between the CRM and the field automatically.

  6. Support

    Liv handles inbound customer questions in real time - install dates, app queries, post-install issues - while your team stays on the tools.

  7. Review and referral

    Happy customers get asked for reviews and referrals at the right moment, automatically, so your reputation compounds with every install.

  8. Reactivation

    Maria re-engages dormant contacts and old quote lists by voice and text - the database you already own becomes your cheapest lead source.

The Solar AI-Q Hub

The integration layer that holds it all together

Under the surface sits our proprietary integration layer - the Solar AI-Q Hub. It is the reason a signed proposal can become a scheduled job and a raised invoice without anyone touching a keyboard. Built for reliability first, because your pipeline is not the place for dropped data.

Event-driven architecture

The system reacts to what actually happens - a proposal viewed, a job completed, a payment received - instead of waiting for someone to update a spreadsheet.

Real-time webhooks

Changes in OpenSolar, Pylon, Simpro, AroFlo or ServiceM8 reach your pipeline in moments, not in tomorrow's manual catch-up.

Retry-first mechanisms

If a connection hiccups, the Hub retries until the update lands. Data does not silently go missing between systems.

Encrypted credential storage

Your logins and API keys for connected tools are stored encrypted. Access to your systems is treated like the asset it is.

Audit-ready logging

Structured logs record what moved where and when, so any question about a record has a traceable answer.

Per-client isolation

Your build runs in its own isolated environment. Your data and your configuration are yours alone.

One entry. Everywhere updated.

Explore what connects to what on the integrations page.

The SWaS difference

Not SaaS. SWaS - software with a service

Buy software and you get a login and a help centre. Work with Pipereply and you get a system that is built, connected, tuned and managed for you - by the people who designed it. Here is what that means in practice.

Comparison of typical SaaS software with the Solar AI-Q software with a service model
What happens Typical SaaS Solar AI-Q (SWaS)
System build You configure it yourself from templates We build it for you - pipelines, automations, AI agents, reporting
Integrations Connect your own tools, good luck with the API docs We wire in your proposal software, job management, lead providers and payments
AI setup Generic bot, generic answers Every agent trained on your offers, your pricing and your way of speaking to customers
Ongoing tuning Yours to figure out We keep tuning and improving the system as your business changes
Support Ticket queue and a knowledge base Dedicated Slack channel, video and guide library, weekly group training - identical in every package
The AI team

An AI team you hire, not another app you manage

Seven specialised agents share one brain: the CRM. The AI Note Taker transcribes every call into it, so when Andy chases a proposal, he knows what was said on the phone last Tuesday.

Piper

Piper

AI appointment setter

Engages, qualifies and books every lead by voice and text, 24/7.

Core and Complete
Sarah

Sarah

Outbound AI voice setter

Calls new leads within moments of enquiry. Included at no monthly fee, valued $1,490.

Core and Complete
Sol

Sol

Ask AI assistant

Ask your pipeline anything in plain English. Scheduled reporting when fully configured in Complete.

Core and Complete
Andy

Andy

AI proposal follow-up

Watches proposal activity and follows up until every quote gets a clear yes or no.

Complete or add-on
Liv

Liv

AI customer support

Handles inbound customer queries in real time, across channels.

Complete or add-on
Emma

Emma

AI voice receptionist

Answers every inbound call, qualifies the caller, routes or books.

Add-on from $990
Maria

Maria

Database reactivation

Re-engages dormant contacts and old quote lists by voice and text.

Add-on $1,490

AI Note Taker

Shared context engine

Every call transcribed and summarised into the CRM - the context every agent works from.

All packages

Every agent is set up, tuned and managed for you - the difference between SaaS and SWaS.

Meet the full AI team or hear a real call

Implementation

What getting live actually looks like

No system delivers value from a login email. Every Solar AI-Q build pairs structured onboarding sessions with real back-end build hours from our team - so what goes live is your system, not a template with your logo on it.

Core implementation

Get live. Stop losing leads.

  • Three structured 2-hour onboarding sessions
  • Approximately 12 hours of back-end build and customisation by our team
  • 1 proposal integration connected (OpenSolar or Pylon)
  • 3 lead provider connections wired in
  • Piper, Sarah and Sol trained on your offers and tone

Complete implementation

Sales and service automated end to end.

  • Four 2-hour onboarding sessions
  • Approximately 24 hours of build plus additional consultant hours
  • Everything in Core, plus Andy and Liv configured
  • 1 job management integration (Simpro, AroFlo or ServiceM8)
  • Sol fully configured with deeper scheduled reporting

Enterprise implementation

Custom scope for high-volume and multi-branch operators.

  • Custom build scoped to your operation
  • Data migration included
  • Dedicated onboarding
  • Emma voice receptionist included
  • White-label options available

Onboarding is run by our systems integration team - the people who design the integrations are the people who get you live. Support is identical in every package: dedicated Slack channel, video and guide library, weekly group training.

Case study

What happens when the gaps close

One client, G-Solar, cut admin work by 40-50% and grew sales 20-30% in about six months - through structured automation and integrated systems, not hype-driven tools.

G-Solar - Australian solar and battery installer

Read the G-Solar story

40-50%

less admin work across the office

20-30%

sales growth over the same period

~6 mo

from kickoff to these results

98%

client retention across Pipereply

Results vary by business, but the pattern is consistent - answer faster, follow up harder, and the same lead flow produces more installs.

Packages

Start where it hurts most, expand as you grow

Most clients start with Core, then expand with agents, integrations and seats as the system proves itself. Every package is a one-time setup plus month to month - no lock-in contracts.

Core

Get live. Stop losing leads. Response, booking and lead follow-up handled.

$2,500 setup

$497 per month

  • Full CRM - pipelines, two-way SMS, email and calling, unlimited contacts
  • Piper, Sarah and Sol on the team
  • AI Note Taker on every call
  • 1 proposal integration, 3 lead provider connections, 10 users
  • 14-day free trial, no lock-in
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Most Popular

Complete

Sales and service automated end to end, from first enquiry to review.

$4,900 setup

$695 per month

  • Everything in Core
  • Andy - AI proposal follow-up on every open quote
  • Liv - AI customer support in real time
  • 1 job management integration, up to 5 lead providers, 20 users
  • 30-day free trial, no lock-in
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Enterprise

For high-volume and multi-branch operators with custom needs.

From $5,000

Custom scope and pricing - AUD ex GST

  • Custom build with data migration included
  • Emma - AI voice receptionist included
  • 6 lead provider connections, custom users
  • Dedicated onboarding and white-label options
Talk to our team

All prices AUD ex GST. Support is identical in every package. See full pricing, inclusions and add-ons

FAQ

The questions serious buyers ask

Is Solar AI-Q a CRM?

It includes a full CRM - pipelines, two-way SMS, email and calling, e-signature documents, invoicing with Stripe and Xero, a mobile app and unlimited contacts. But the CRM is the foundation, not the product. The product is the operating system built on top: the integrations that connect your tools, the automations that move records without human hands, and the AI team that works the pipeline around the clock.

Do we have to replace OpenSolar, Pylon or our job management software?

No, and you should not. Those tools are excellent at what they do. Solar AI-Q connects to OpenSolar or Pylon with triggers that fire the moment a proposal is sent, viewed or signed, and syncs jobs with Simpro, AroFlo or ServiceM8. Your team keeps the tools they know; the system closes the gaps between them.

What does the Solar AI-Q Hub actually do?

It is our proprietary integration layer - the plumbing between your systems. It listens for events through real-time webhooks, updates every connected system when something changes, retries automatically if a connection drops, stores your credentials encrypted, keeps audit-ready logs of every data movement, and runs your build in its own isolated environment. One entry. Everywhere updated.

How does implementation work and what do we need to do?

Core includes three structured 2-hour onboarding sessions plus approximately 12 hours of back-end build and customisation by our team. Complete includes four sessions plus approximately 24 hours of build and additional consultant hours. Your side of the deal: show up to the sessions, share how you sell, and give us access to the tools we are connecting. We do the building; your team gets trained on using the system, not constructing it.

What is the real difference between Core and Complete?

Core covers the front of the pipeline: every lead answered, qualified and booked, with Piper, Sarah and Sol on the team plus one proposal integration. Complete adds Andy for proposal follow-up, Liv for customer support, a job management integration and deeper scheduled reporting from Sol - sales and service automated end to end. Considering two or more of Andy, Liv or job management on Core? Complete includes all three plus more - usually better value than stacking add-ons.

What happens to the data in our current system?

We migrate it. Level 1 ($225) covers a single templated CSV, Level 2 ($490) covers cleaning and enrichment of messy multi-source exports, and Level 3 (from $990) covers API extraction from a live legacy system. Data migration is included in Enterprise. Your old quote list is often worth real money - it is exactly what Maria works with for reactivation campaigns.

Is there a lock-in contract?

No. Every package is a one-time setup fee plus a month-to-month subscription, AUD ex GST, and you can cancel anytime. Core comes with a 14-day free trial and Complete with a 30-day free trial. We would rather keep you with results than with a contract - which is how we hold a 98% client retention rate.

We are not a solar company - does this still fit?

Solar and battery installers are the specialty, but the same engine runs for electrical contractors, HVAC businesses and general trades and home services. If your business lives on enquiries, quotes and jobs, the lifecycle maps the same way. Book a Strategy Call and we will map it to your workflow.

See what your pipeline looks like connected

Book a free Strategy Call. We will map your current lead flow, show you where enquiries and quotes are leaking, and tell you honestly whether Solar AI-Q fits your business.

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No pressure. No obligation. Just a straight conversation about your business.